I regularly read Lockergnome and Chris Pirillo and saw this in the morning about problems he's had with Clearwire.   I use clearwire at home because it just seemed like the obvious choice because I don't have cable, nor do I have LAN service, basically I just have my mobile phone.    It really sucks to see this because I've had a positive experience, especially when there was a recent outage and they were very diligent in helping me out. 

The big caveat is however, based on Chris's experience and his desire to leave but being trapped into a contract makes me a little wary about signing up for another term.   I've just started my two year contact with them so I have a lot of time and I hope my view of customer service continues.    I'm a big advocate for customer service and there are places that I just won't support because the customer service flat out SUCKS.    If I like you, I'll tell everyone and highly recommend you.   In some instances however, I'm a slave to the goods and services they have - like how Chris is stuck in his contract.   

I think as a consumer, we have that right to demand a good experience.   I work way to hard for my money and save up for those big purchases.   I take my purchasing decisions VERY seriously and if you want my loyalty, I think you should too.    There are a few places that I haven't stepped foot in for years, mainly BestBuy, Wal-Mart and Safeway.  It's a shame because for all of those, I usually end up spending a great deal of money and pretty regularly.   Ultimately not sure if they even care because there are just as many people who do shop there but if asked, I wouldn't recommend any of those and would be more apt to point out their competition first.    And yes, I don't mind to pay a little bit more.  

Quote

Clearwire Leaves A Dirty Taste ~ Windows Fanatics